RETURNS, REFUNDS AND STORE CREDIT; MANUFACTURER WARRANTIES

RETURN WINDOWS

Returns are accepted on saleable, unopened, unmarked, unused products with the original receipt, packing slip, or invoice made within the following return periods:

Purchase:

Return Period:

General merchandise

within 120 days of purchase

Electrical items and shears

within 60 days of purchase

Apparel and Equipment (other than custom-made equipment)

within 30 days of purchase
 

No return will be accepted, and no refund or store credit will be given, regardless of the reason on any product after 120 days from the date of the original receipt, packing slip, or invoice.

RETURN METHOD

Returns by Mail

To return product by mail to SalonCentric, please contact Customer Care at 1-877-250-9215 to obtain a Return Goods Authorization number (“RGA”). For Customer to be entitled to receive credit for either resalable or damaged products returned by mail, the Customer must receive an RGA number prior to mailing product to SalonCentric. Failure to do so may result in the credit being denied or significantly delayed. The refund will be credited once the return has been processed. RGAs are not required to return purchases from third-party sellers made through the SalonCentric Marketplace (known as “Online Exclusives”).

Returns to SalonCentric Stores

Purchases made in SalonCentric stores may be returned to any SalonCentric store. Purchases made through SalonCentric Customer Service, SalonCentric Business Partners, and SalonCentric.com (excluding Online Exclusives purchased from third-party sellers) may be returned to a SalonCentric store; however, the return must not exceed $450 and must include the original receipt, packing slip, or invoice. For returns in-store of online orders, the refund will be credited once the return has been processed.

Original Tender in Store

Refund Tender in Store

Cash under $100

Cash at the time of return

Cash over $100

SalonCentric gift card or SalonCentric account, when applicable

Check under $100

Cash up to ten (10) days after the original purchase date

Check over $100

SalonCentric gift card or SalonCentric account, when applicable

Credit Card

Refunded to the original card used for purchase

 

SalonCentric Online Exclusives Returns

Purchases from third-party sellers made through the SalonCentric Marketplace (known as "Online Exclusives") must be returned directly to the third-party seller. Online Exclusives purchased from third-party sellers cannot be returned to SalonCentric stores. To contact the third-party seller and initiate an Online Exclusives purchase return, the customer must go into “Order Details” found in the “My Orders” section of SalonCentric.com and select “Help with Order” next to the item for return. Third-party sellers participating in Online Exclusives are required to waive restocking fees and provide a return label to handle return shipments.  The refund will be credited once the return has been processed.

SalonCentric Online Exclusives Services Terms

If a customer is not satisfied with its purchase of a service, including service subscriptions, from a third-party seller made through the SalonCentric Marketplace (known as “Online Exclusives”), the customer should review the third-party seller’s purchase terms, available at this link Services Terms, which will include information about service refunds, refund periods and cancellations, if available from the third-party seller.  For services, the third-party seller’s purchase terms will apply and not SalonCentric’s terms of sale or return policy.

RETURNABLE PRODUCTS

Except for products that cannot be returned (listed under “Non-Returnable Products” below), the following types of product are accepted for return:

Resalable Product

Saleable, unopened, unmarked, unused products may be returned within the timeframe and by the method specified above.  Products must be in original packaging. 

Returned apparel must be in original, salable condition with original tags.

Returned equipment must be in original carton and unused condition.  Only stock equipment items may be returned.

Promotional product (including but not limited to manufacturer pre-packed promotions or any pre-labeled products with special manufacturer pricing), introductory kits, and free items must be returned with the merchandise in which they were offered for an exchange or refund to be processed. 

Damaged Product

Credit will be issued to the Customer for damaged product only upon verification by an authorized SalonCentric representative or by the third-party Online Exclusives seller, as the case may be.  A customer receiving product damaged in shipping, must contact SalonCentric or the third-party Online Exclusives seller within five (5) business days from the date of invoice. 

SalonCentric does not accept any leaking product.  In the case of a damaged product that is leaking SalonCentric will credit or replace the product at the discretion of the Customer upon proof of damage.  SalonCentric may arrange for the inspection and pick up of any other damaged product or may direct the Customer to ship the product to a SalonCentric warehouse at SalonCentric’s expense.

Product Shipped in Error

A Customer receiving product shipped in error shall be entitled to a full refund or credit so long as the Customer notifies SalonCentric or the third-party Online Exclusives seller, as applicable, within five (5) business days from the date of invoice. 

SalonCentric may direct the Customer to ship products bought from SalonCentric to a SalonCentric warehouse at SalonCentric’s expense.
 

NON-RETURNABLE PRODUCTS

The following types of product are not accepted for return:

Unsellable Product

Product that has been defaced or altered in any way may not be returned. This includes but is not limited to price tags, stickers or other markings made with pen or marker, and cracked, dropped or broken appliances.

Discontinued Product

Discontinued product or product in discontinued packaging may not be returned.

Seasonal Product

Product that is branded or packaged as seasonal or holiday may not be returned.

Custom-Made Equipment

Custom-made equipment is not returnable. 

Promotional, Prepack, Introductory Kits and Free Items

Promotional products, prepack, introductory kits and free items are not returnable without the merchandise in which they were offered.

Gift Cards

Gift cards are not returnable or refundable for cash, except in states where required by law.

Makeup and Makeup Brushes

Makeup and makeup brushes are not returnable, and all sales of such products are final.

Combs and Brushes

Combs and brushes are not returnable, and all sales of such product are final.

Hair Extensions

Hair extensions are not returnable, and all sales of hair extensions are final.

Education Tickets

All ticket sales to educational events are final, non-refundable and non-transferable. No refunds will be given on tickets or registration for educational events unless the class is canceled by SalonCentric.

Food and Beverage Items

Food and beverage items are not returnable, and all sales of such product are final.

MANUFACTURER WARRANTIES

All electrical and battery-operated items returned for a manufacturer warranty claim (dryers, clippers, flatirons, curling irons, etc.) may be submitted for replacement of the defective product within sixty (60) days of the date on the original receipt, packing slip, or invoice. Please note that all manufacturer warranty claims for electrical and battery-operated items that are submitted over sixty (60) days from the date on the original receipt, packing slip or invoice must be sent directly to the manufacturer for repair or replacement. Manufacturer warranty claims for purchases from third-party sellers made through the SalonCentric Marketplace (known as "Online Exclusives") must be made directly to the third-party seller.

 

(Last Updated November 1, 2023)

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