Heather Hickman is a fully qualified skin, spa and body care specialist from London, England. She is CIDESCO and IHBC qualified. Heather has 20 years of experience in the skincare and spa industry as a spa manager and senior educator. She has taught extensively throughout the United Kingdom, Europe and Asia specializing in advanced skin care modalities and techniques. Her experience and expertise have led to her contributing to the design and development of curriculum and operations programs for Dermalogica and The International Dermal Institute, including the launch of the Dermalogica Expert Program and D-Streaming. In her current position as Senior Director of USA Education for The International Dermal Institute & Dermalogica at the Corporate Headquarters in Los Angeles, Heather is responsible for the overseeing the US operations, marketing activities and Education Teams for all 18 International Dermal Institute Training Centers. With her extensive knowledge in the dynamics of operation management, skin and body industry, Heather is frequently requested to share her expertise at trade shows and congresses both domestically and internationally and with the various trade publications.